FAQ
Here you will find answers to your questions:
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As the ordering process and a large part of our services are mainly handled by e-mail, you must have a valid e-mail address.
You can order directly and conveniently via our homepage. With the help of our online configurator, you can select the desired product, ribbon color, font color, text, order quantity and more. For custom-made products, you then have the option of uploading your template as a file. If you have any further questions about the exact ordering process, simply take a look at our detailed ordering instructions.
Personalised products and stock items: The respective prices are displayed in the product configurator or in the respective product information.
Custom-made products: You will receive a cost estimate from us by e-mail on request.
Your web browser does not accept cookies. We use session cookies for the temporary storage of data, such as shopping cart data. Unfortunately, we can only work with session cookies, otherwise we would not be able to process the data you have entered. For your information: We do not store cookies permanently on your hard disk. As soon as your order is completed, the cookies are automatically deleted. How do I fix the problem? Open your web browser (Internet Explorer). Select in the menu bar: Tools > Internet options > Privacy. There you will find a slider to select a privacy setting for the Internet zone. You should set this slider to medium-high or low, then the session cookies will be accepted. Then click on OK. You should now be able to add products to your shopping cart.
Please refer to our shipping and packaging costs list for the respective prices. The shipping costs for custom-made products depend on the order and are listed in the respective offer.
You can find an overview of the countries to which we deliver in our shipping and packaging costs list.
The delivery times for our products can be viewed on the respective product pages. The respective delivery takes place as soon as all items within an order are complete. Partial deliveries are not intended.
You will receive the following discounts for multiple orders: 2% discount if you order 2 products; 3% discount if you order 3 products; 4% discount if you order 4 products and 5% discount if you order 5 products.
You can find an overview of the possible payment methods here.
Every consignment imported into Switzerland is subject to customs duty and VAT. There is no special value-free limit as in the case of travelling, but only a duty-free limit. Accordingly, customs duties and VAT are not levied if the calculated amount is less than CHF 5.00 per customs declaration, whereby customs duties and VAT are to be considered separately. The upper limit for the value of goods (incl. shipping costs) for VAT-exempt imports is - 8% VAT (majority of consignments): CHF 62 (approx. 45-50 euros). The conversion of the invoice amount from a foreign currency into Swiss francs is carried out using exchange rates specified by customs and updated daily (always based on the exchange rates of the previous day). The customs clearance price depends on the origin and the VAT value of the consignment (taxable value of the consignment). Please refer to the relevant question in this FAQ to find out how the VAT value is calculated. The basic fee is CHF 12 for consignments from Germany, France, Austria and Italy and CHF 16.50 for consignments from all other countries. There is also a surcharge of 3% of the taxable value of the goods (excluding import duties and customs clearance).
All products are made from 100% polyester (woven labels with glittering lettering are made from 60% polyester and 40% nylon). Polyester offers several advantages over natural fibres. The fabric retains its shape for longer, is much more durable and is particularly easy to clean. Our woven labels have a pleasantly soft surface and are very comfortable to wear. Our satin labels and satin gift ribbons have a silky, shiny surface.
Woven labels for sewing: washable up to 90°C; woven labels with glittering text for sewing: washable up to 60°C; woven labels for ironing on: washable up to 30°C; woven labels with glittering text for ironing on: washable up to 30°C; printed satin labels: washable up to 60°; multicolour labels: washable up to 90°C; satin gift ribbon: NOT washable.
Please note that only specially coated woven labels (iron-on labels) can be ironed onto textiles! Please follow our instructions and only use the iron-on labels on clean and dry textiles. Set your iron to level 2-3 (cotton programme) - without steam - and let it preheat for a few minutes. Please also follow the care instructions on your garment. Some iron-on labels have a protective film over the transparent iron-on coating. If this is the case with your labels, please remove it. Place the iron-on label in the desired position on your garment with the iron-on coating facing downwards. Then place a piece of baking paper or a thin, dry cotton cloth on the iron-on label and iron for approx. 25-30 seconds with even pressure and gentle ironing movements. Then leave everything to cool for approx. 5-10 minutes. The adhesion of the label to your garment depends, among other things, on the base material.
With the "Double White" option, an additional thread is woven into your labels in addition to the colours you have selected. This gives the light colours of your ribbons and lettering more opacity and a more intense, radiant colour effect. Our tip: We recommend the Double White system, especially when combining very light ribbon colours with a strong or darker font colour. Labels without the Double White process are woven from two different coloured threads (ribbon colour and font colour). The reverse side therefore shows a mirror image of the colours and the typeface. If you combine a very light ribbon colour, e.g. white, with a dark text colour, e.g. red, the white will shimmer slightly reddish without the double white process, as the strong red of the reverse side shines through. The same applies, for example, to the combination "white ribbon colour and black text". Here, the white appears slightly greyish without the double white process. Labels produced using the double white process contain a third thread in addition to the two different coloured weaving threads. The mirror image view on the reverse side is barely visible here, as there are additional strands of thread (see figures x and y).
Personalised products are products that can be personalised using our online configurator. The online configurator offers a large selection of design options that can be individually combined with each other. You can also enter your desired text and this will be woven in or printed on, depending on the product. For example, you can select ribbon and text colours, fonts, symbols and more from the respective palette in the configurator and combine them to your heart's content. For even more individuality and design freedom, we recommend our customised products. Here you can, for example, determine the dimensions and colours yourself, choose several text or logo colours per design, choose between different folding types for labels and between six print types for gift ribbon and have your own logo or design woven or printed instead of a simple text.
Woven clothing labels: 1.5 x 6 cm; Printed satin clothing labels: 1.5 x 7 cm; Printed large satin care labels: 7 x 3 cm; Multicolour labels (three sizes): 1.2 x 6 cm / 1.5 x 6 cm / 2 x 6 cm; Gift ribbon (three ribbon widths): 1 cm / 1.5 cm / 2 cm
With our personalised products, you can combine one ribbon colour and one text colour. Woven labels with glittering text: 19 ribbon colours, four text colours. Woven labels with care symbols: 19 ribbon colours, 19 text colours. Printed satin name labels: one ribbon colour (white), three text colours. Satin care labels printed large: two ribbon colours (black and white), ribbon colour black = print colour white, ribbon colour white = print colour black. Multicolour labels: one ribbon colour (white), 32 text colours.
Woven labels for sewing in or on, printed satin labels and multicolour labels: 25 pieces. Woven labels for ironing on: 25 pieces. Printed satin gift ribbon: 5 metres.
The ribbon is supplied on 50 meter rolls.
Customised products are products that are manufactured according to your individual wishes, e.g. with your logo, design or lettering. If you send us a layout file, we will produce the respective product entirely according to your template. The scope for creativity is therefore much greater than with standard products. With custom-made textile labels, you determine the dimensions, colours, logo or lettering yourself. You can also choose between different folding types and use up to eight different colours for your design. With customised gift ribbons, you determine the print colours yourself. There are also six different print types and several ribbon widths to choose from. Depending on the print type, you can choose up to five print colours at the same time. With photorealistic digital printing, the number of printing colours is unlimited.
Select your desired size or dimensions and send us an online enquiry with the relevant details. You will receive a non-binding quotation from us within 48 hours.
Customised products for gift ribbon: choice of 270 ribbon colours, dyeing to Pantone C possible on request from 5000 metres, printing colour to Pantone C. Customised products for woven labels: Choice of 330 colours Colour selection according to Pantone C, HKS or RAL.
Please upload your finished template in 300dpi image resolution. The image resolution is a colloquial measure for the size of a raster graphic. It is specified by the total number of pixels (dots per inch, dpi) or by the number of columns (width) and rows (height).
You need a customer account at namensbaender.de to be able to log in. If you are already registered but still cannot log in, you have probably entered an invalid password or an incorrect e-mail address.
You will receive your invoice as a PDF document. You will need Acrobat Reader to open the document.
Send an email to info@namensbaender.de, stating both the incorrectly entered email address and the correct email address. Please also state the order number relating to your order. If you do not have an order number, please send us your full address. This will enable us to find you in our customer database and correct your e-mail address.
If you have forgotten your password, you can request it by entering your e-mail address registered with namensbaender.de.